Email Verifications (2FA)

In order to file a claim or check the status of your claim, we make sure that the email address we have on file for your insured shipment or filed claim belongs to you. To do so, we email you a 6-digit verification code via email. This code expires 10 minutes after it is generated. You can request that another email is sent if you cannot access your email within 10 minutes. Please make sure to check your SPAM folders if you are not receiving the emails. The subject line of the email is: One-ti...

If you HAVE NOT received your 2FA code, please attempt the following steps: - Check your spam folder: The email may have been misclassified as spam. - Request a new code: If you're still not getting it, try the login process again and request another code ** Please enter the code in the same browser from which you requested it If the provided options are ineffective, please send us an email requesting we use a different address. It could be beneficial to consider using an alternative email a...

If you are trying to check the status of a claim, our system has a specific email address attached to your claim that you used when filing the claim. If you do not have access to that email address, please email us at claims@shipsurance.com and provide us a new email address to use for your claim. Please make sure to provide the complete claim number so we can update the proper claim on your behalf.

If you are trying to file a claim and our system has a specific email address attached to your insured shipment, we cannot change this address. This is because the platform that you are using to insure with us is sending us a specific email address that is linked to your account. If you cannot receive emails to that address, you can file a claim by filling out our blank claim form. You will see a link that says "Cancel lookup and start a blank claim form by clicking here." Please contact the p...