Shopify Shipping Merchants
As a Shopify shipping user, please read the following article about filing claims: https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-insurance#submitting-a-shipping-insurance-claim
The website will provide additional details and guide you on your next steps.
To check the ongoing status of an existing claim please visit https://app.shipsurance.com/claimstatus/?cid=shopify