Etsy Shippers:
As an Etsy user, you can view all your insured shipments and file claims directly from the Etsy website. You can find details of filing claims here: https://help.etsy.com/hc/en-us/articles/360001988847-Insurance-and-Claims-for-Shipping-Labels?segment=selling#shipsurance
To check the ongoing status of an existing claim please visit https://app.shipsurance.com/claimstatus/?cid=etsy